Privacy Policy
At GridFlex, we value your privacy and are committed to safeguarding your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
We may collect:
- Personal details you provide during registration (e.g., full name, phone number, email address).
- Meter, billing, and vending data linked to your account.
- Transaction history, payment details, and energy usage patterns.
- Device information and IP address for security and analytics purposes.
2. Purpose of Data Processing
We process your information to:
- Provide, operate, and improve our meter management and vending services.
- Process transactions and manage your account.
- Detect and prevent fraud, unauthorized access, or misuse.
- Comply with applicable laws and regulatory obligations (e.g., NERC guidelines).
3. Legal Basis for Processing
Your data is processed based on one or more of the following:
- Your consent.
- Fulfillment of contractual obligations.
- Compliance with legal/regulatory requirements.
4. Data Sharing & Disclosure
We do not sell your personal data. We may share your information with:
- Licensed DisCos and regulatory bodies where required.
- Trusted third-party service providers for secure payment processing, hosting, or analytics.
- Law enforcement or regulatory authorities when legally mandated.
5. Data Security & Retention
We use encryption, firewalls, and secure servers to protect your data. Your information is retained only as long as necessary for the purposes outlined or as required by law.
6. Your Rights Under NDPR
You have the right to:
- Access your personal data.
- Request corrections or updates.
- Request deletion of your data (where applicable).
- Withdraw consent at any time without affecting prior lawful processing.
To exercise your rights, contact:gridflex@memmcol.com
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